- What countries do you ship to?
- What are your shipping options and charges?
- How Long Does it take to process and ship my order?
- How do I ship to a post office box, Hawaii, Alaska, US Territories or an APO/ FPO address?
- When will I receive my order?
- How can I check and track the status of my order?
- Can you leave the package at my door if no one is home?
- What do I do if all or part of an order has not arrived?
- How do I place an international order?
- Are the product colors I see online true to the actual color?
- What does Backorder mean?
- The item I want is out of stock, what can I do?
- Are all of your products new?
- Can you get me something I do not see online?
- What is your return policy?
- How do I return something?
- How do I return an international order?
- How do I make an exchange?
- Do you replace defective merchandise?
- How do I get and use a return label?
- How do I use a return label?
- How long does it take to get a refund?
- Can I return used merchandise?
- Who pays return shipping?
- Do you have a price guarantee?
- Where is my return/exchange?
- How can I receive and use coupons, discounts and promotion codes?
- If the price of an item has been reduced after my purchase, can I receive a sales adjustment?
- Do you have a price matching policy?
- Does GolfShopee.com offer quantity or group discounts?
- Is the item I want going to be on sale soon?
- How do I create an account?
- Is my privacy protected?
- Is my personal order information secure?
- How do I change billing or shipping information on my account?
- How can I retrieve my password?
- How can I update my account information?
- Can I order a custom shaft/size/length/grip/etc?
- I’m a first-time customer, how do I place an order?
- What forms of payment do you you accept?
- How do I determine what my billing address is?
- If I change my account billing or shipping information after an order will it affect my current order?
- How do I cancel my order?
- Why didn’t my discount get applied?
- Why was my payment declined?
- Can I place an order over the phone or by email?
- I am a previous customer but do not have a password, how do I order?
- Why do you need my email address or phone number to place an order?
- Can I special order products that you do not have on your site?
- Will I receive a receipt with my purchase?
- How can I order if I do not speak English?
- What could cause a delay to my order?
- I lost my Gift Card, what do I do now?
- How do I subscribe or unsubscribe from email promotions?
- How do I write a product review?
- When will my product review appear?
- How do I delete or change my product review?
- Do you repair, or refurbish products?
- Do you gift wrap?
- What are your business hours of operation?
- What shipping company do you use?
- Do you have live chat support?
Questions and Answers
1.Q: What countries do you ship to?
A: GolfShopee.com is a United States corporation that ships to over 142 countries worldwide. International orders are shipped by way of DHL, UPS, FedEx, Eplus or other express.
2.Q: What are your shipping options and charges?
A: We offer FedEx Next Day Air, 2 Day Air, and 3 Day Air at the lowest possible rates, as well as Standard Ground and Economy options. Some rates will vary depending on the dimensional size and weight of the package as well as the shipping destination. Estimated shipping costs are provided at checkout.
3.Q: How long does it take to process and ship my order?
A: The processing time for our stock items on site will be 1-2 business days before your order is picked up by FedEx for shipping.
4.Q: How do I ship to a post office box, Hawaii, Alaska, US Territories or an APO/ FPO address?
A: For orders shipping to Hawaii or Alaska we offer 2 Day Air shipments. Unfortunately, Fedex does not ship to PO Boxes so a physical address is preferred to process your order. We can ship via the US Post office to APO/FPO addresses, however, tracking and delivery information may not be available.
5.Q: When will I receive my order?
A: The time frame for delivery will vary depending on your location. GolfShopee.com ships from a warehouse in Seattle Washington. Typically, for orders going to the East Coast, delivery time is quoted at 5-6 business days, and the West Coast is quoted at 2-4 business days.
6.Q: How can I check and track the status of my order?
A: You can log in to your custom account (My Account) by using the link at the top of our homepage. There, you will find further resources on how to check on the status of your current order. Once an order has shipped from our facility you will be emailed a FedEx Tracking number at the end of the business day. This will allow you to follow the Package in transit until it has delivered.
7.Q: Can you leave the package at my door if no one is home?
A: Yes, Fedex can leave a package if no one is present at that destination at the time of delivery. The only time Fedex will not leave the package at the front door is if they feel it is unsafe, or if the package has a Direct Signature Required request.
7.Q: What do I do if all or part of an order has not arrived?
A: You will want to contact us email@example.com.
8.Q: How do I place an international order?
A: You can submit an international order as normal. For first time customers, to ensure safety for all parties, we may ask that you scan or fax a copy of a billing statement for the credit card being used to help verify that we are dealing directly with the credit card holder. Once the statement has been verified we will remove any hold from your order and process it as standard.
9.Q: What shipping company do you use?
A: We ship world wide through DHL, UPS, FedEx, Eplus or other express.
10.Q: Why am I being charged before my order has shipped?
A: Because some manufacturers’ processing times may extend beyond the period of time we are authorized to capture funds, we will take a full deposit upon ordering to avoid any delays in receiving your order.
1.Q: Are the product colors I see online true to the actual color?
A: Yes, the product colors that we list with our products are true representations of the color. Since we are an authorized dealer of each one of the products we sell, we can use official manufacturer photographs in order to be accurate and true to the actual color that is available. (Please note that your monitor color specifications may slightly alter the color you see online.)
2.Q: What does Backorder mean?
A: “Backorder” simply means that the product is in the process of being produced and delivered to our warehouse. “Backorder” times can vary depending on the product and demand.
3.Q: The item I want is out of stock, what can I do?
A: Most items that are out of stock but still in production can be ordered directly from the manufacturer. Please give us a call at 1-800-394-4653 and we can set up a special order for you.
4.Q: Are all of your products new?
A: Yes, we sell only new, authentic equipment that has been purchased directly from the manufacturer. We do occasionally sell shop worn items at closeout prices, but they are clearly marked and explained in the product description.
5.Q: Can you get me something I do not see online?
A: Yes, we do have the ability to “special order” items directly from a manufacturer. Please give us a call at 1-800-394-4656 and one of our friendly sales representatives will process your order.
1.Q: What is your return policy?
A: GolfShopee.com will provide a full refund on unused items within 30 days of delivery, and we will apply a 10% restocking fee for used equipment. Refunds will be credited back onto the original form of payment.
2.Q: How do I return something?
A: To make a return or exchange, simply indicate on the invoice provided that you would like to make a return or an exchange. If you would like an exchange, please include a description of the new item you would like to receive, and please box that up with the items you are sending back. With clothing, shoes, and accessories please include the original packaging and tags with the return.
Next, please generate a Fedex return label on our website at: https://www.GolfShopee.com/return_instructions. A charge of $7.99 will be applied to refunds for this label. Follow the instructions to generate and print the label. Affix the label to the outside of the box (make sure and black out or remove any old shipping labels), drop it off at your most convenient Fedex location, and they will do the rest!
3.Q: How do I return an international order?
A: Returning an international order is the same as returning a domestic order. You simply need you to contact GolfShopee.com at 1-800-394-4653 or 001-425-957-3626 (international) and our friendly representatives will guide you through our return process. GolfShopee.com will refund only the full purchase amount for unused golf products, excluding the shipping and handling fees.
4.Q: How do I make an exchange?
A: Making an exchange is very simple. Any unused golf product can be returned to GolfShopee.com for an exchange. Simply write a note on the invoice we provided with your order explaining what you would like to do (i.e. exchange an item), and ship the item back to GolfShopee.com along with the note. Within 1-2 business days of the item being received by our warehouse, GolfShopee.com will process your exchange.
4.Q: Do you replace defective merchandise?
A: Yes, GolfShopee.com provides you with our special 30-day “no lemon policy. This policy states that in the event of your equipment being defective (within 30 days of purchase), we will have your equipment picked up by Fedex (free of charge, [excluding international customers]) and replace your equipment for directly, rather than force you to wait for the warranty service. Your equipment will be returned by UPS ground shipping free of charge (international customers excluded). If you have altered your equipment in any way, it is not deemed defective and is exempt from this policy. After 30 days have expired, you are responsible for the shipping and handling fees for retuning your golf equipment to GolfShopee.com for warranty service. Once returned, GolfShopee.com will replace your equipment with a new product or have the equipment repaired in accordance with the golf manufacturer’s warranty policy (please consult with us regarding specific manufacturer warranties). GolfShopee.com will then ship your equipment to you Fedex ground service free of charge (international customers excluded).
5.Q: How do I get and use a return label?
A: GolfShopee.com will provide a return shipping label on orders received by the customer with a mistake in processing or delivery. If you feel that a mistake has been made pertaining to your order, please give GolfShopee.com a call at 1-800-394-4653 or 001-425-957-3626 (international) and our friendly representatives will gladly get a return label set up for you.
6.Q: How do I use a return label?
A: Once you have printed your return label, simply box up your items, secure the packaging, and tape the pre-paid return label to the outside of the box and drop it off at your most convenient FedEx location.
7.Q: How long does it take to get a refund?
A: We process returns within 24 hours of the items arrival at our warehouse. After that, your credit card company or bank may take an additional 24-48 hours to process the return. Internationally issued credit cards may take longer.
8.Q: Can I return used merchandise?
A: GolfShopee.com will gladly provide a full refund for any unused golf equipment returned within 30 days of purchase. Once you have used the equipment, it is no longer considered new and you will be charged a minimum 10% restocking fee, based on condition, for any used merchandise return (limited to 30 days from purchase).
9.Q: Who pays return shipping?
A: Return shipping is paid by the customer. If you are sending back an exchange, GolfShopee.com will pay to ship the new item to you.
1.Q: Do you have a price guarantee?
A: GolfShopee.com provides you with peace of mind knowing that you are getting the absolute lowest price possible on the internet (all prices are in US Dollars). If, within 30 days of purchase, you find a legitimate price from an Authorized Internet Retailer lower than that paid at GolfShopee.com, we will gladly match that price as a courtesy. An “Authorized” dealer is one that has been authorized by the manufacturer to sell their product online. For the major manufacturers, there are only a handful of truly “Authorized” Internet Retailers. Items must be exact and in-stock.
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2.Q: Can I exchange or return a gift?
A: You may exchange items received as a gift without an invoice for the lowest promotional price. GolfShopee.com will gladly provide a full refund for any unused golf equipment returned within 30 days of purchase. Once you have used the equipment, it is no longer considered new and you will be charged a minimum 10% restocking fee, based on condition, for any used merchandise return (limited to 30 days from purchase).
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3.Q: Where is my return/exchange?
A: If you have sent back items for return or exchange, please give us a call at 1-800-394-4653 and one of our friendly representatives can find out exactly where your refund or new item is.
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4.Q: How can I receive and use coupons, discounts and promotion codes?
A: At GolfShopee.com we have some of the lowest prices around, but when we do have a sale we want you to know about it. We will either email you with news about an upcoming promotion or we will display it prominently with a banner on the front page of the website. The coupon or promotional code is entered in the shopping cart using the “Have a Coupon Code or Gift Card? Click Here” link that is just above the blue Checkout Now button.
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5.Q: If the price of an item has been reduced after my purchase, can I receive a sales adjustment?
A: Yes, if the price of an item you have ordered is reduced within 30 days of purchase, we will refund the difference to you. This is part of GolfShopee.com’s price guarantee.
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6.Q: Do you have a price matching policy?
A: If you do find a lower price from a legitimate, Authorized Internet retailer on in-stock merchandise, we will match that dealer’s price, as a courtesy. Just because a site sells certain product, that does not mean they are authorized by the manufacturer to sell that product. GolfShopee.com is an Authorized Internet Retailer for all the manufacturers we represent. We reserve the right to refuse a price-match request at our own discretion in the event of an erroneous request or a situation in which the price match is deemed to be too low to be viable for business.
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7.Q: Does GolfShopee.com offer quantity or group discounts?
A: This is determined on a case by case basis. To find out if GolfShopee.com can get you a lower rate for a larger quantity or group order, please give us a call at 1-800-394-4653 and our friendly representatives will be glad to help you.
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8.Q: Is the item I want going to be on sale soon?
A: For sale information on individual items, please give us a call at 1-800-394-4653 and our friendly representatives will be happy to help you. Remember, if the product does go on sale within 30 days from the time of your purchase we will refund you the difference.
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1.Q: How do I create an account?
A: Click on the “Account” link at the top right of each page then click on the “Create an Account” button on the following page. Enter your first and last name, your email address, and a password, then click on the “Submit” button.
2.Q: Is my privacy protected?
A: Yes, our website is fully secure and we do not share or sell any information to outside sources or 3rd party companies. Any information you supply to us will remain internal, and can only be viewed by GolfShopee.com employees.
3.Q: Is my personal order information secure?
A: Yes, our website is fully secure and we never share any information with any 3rd party companies. We have been on the web since 1995 and pride ourselves on never having any security issues with customer data.
4.Q: How do I change billing or shipping information on my account?
A: Log into your account by clicking on the “Account” link, found at the top right of each page. After you’ve successfully logged in, find “Address Book” under the “Account Information” section. To the right of that, click on the link titled “Manage Addresses”. On the following page, you’ll be able to edit current billing and shipping addresses OR add a new address.
5.Q: How can I retrieve my password?
A: Click on the the “Account” link, found at the top right of each page. On the following page, click on the “Forgot Your Password?” link located to the right of the “Login” button. An email will then be sent to you with a link to reset your password.
6.Q: How can I update my account information?
A: Log into your account by clicking on the “Account” link, found at the top right of each page. To change your billing/shipping information, after you’ve successfully logged in, find “Address Book” under the “Account Information” section. To the right of that, click on the link titled “Manage Addresses”. To change your name, email address, or password, click on the “Account Information” link in the left navigation menu.
1.Q: Can I order a custom shaft/size/length/grip/etc?
A: If the club is still being produced by the manufacturer, we can usually custom order them to your specifications. An additional upcharge may apply to some shaft and grip models, but the manufacturers do not charge more for length or lie angle changes. All items purchased through the online website are only available in the standard specifications listed. For custom options, please contact customer service at 1-800-394-4653 and a representative can help you place your order with whatever specifications you may need.
2.Q: I’m a first-time customer, how do I place an order?
A: Simply select your items and start the normal checkout process. From there, you can either create an account, or checkout as a guest.
3.Q: What forms of payment do you you accept?
A: We currently accept Visa, MasterCard, American Express, and Discover credit/debit cards. We also accept PayPal and Google Checkout options.
4.Q: How do I determine what my billing address is?
A: Your billing address is the address that your bank/credit card company sends your bill to every month.
5.Q: If I change my account billing or shipping information after an order will it affect my current order?
A: No, the billing/shipping addresses you used when you placed your original order are the addresses that will be used for that order.
6.Q: How do I cancel my order?
A: To cancel an order, please call us at 1-800-394-4653, or use our live chat feature during business hours to chat with a customer service representative.
7.Q: Why didn’t my discount get applied?
A: Some discount codes may be subject to expiration dates. Also, some items are restricted by the manufacturers, and we simply aren’t allowed to discount those items any further. Usually there will be an explanation in your shopping cart as to why the discount you are trying to use was not able to be applied.
8.Q: Why was my payment declined?
A: The most common reason is that the billing information you provided does not exactly match the information that your credit card company has on file. In most cases, if you contact customer service at 1-800-394-4653, a representative can give you further information as to why your payment was not approved.
9.Q: Can I place an order over the phone or by email?
A: You can always place orders over the phone. Typically, you probably would not want to put your credit card information onto an email, so ordering through GolfShopee.com’s standard online checkout or over the phone are normally the safest options. If you are a repeat customer that has worked with a representative in the past, we may be able to process an order over Email without the need for your credit card number to be sent electronically.
10.Q: I am a previous customer but do not have a password, how do I order?
A: There is a link on the sign-in screen that you can click if you have forgotten your password, and we can generate a new one for you. Otherwise, you can always contact customer service at 1-800-394-4653, and a representative can help you retrieve your account or help you place an order over the phone.
11.Q: Why do you need my email address or phone number to place an order?
A: Your email address is typically the way that we identify your customer file, and it allows us to send you your order confirmations and tracking details. If you do not like to give out your email address, you can always call us at 1-800-394-4653, and we can enter an order for you without using your email address. A phone number is always needed in case Fedex has any problems with your shipment, or we need to contact you in case of any issues with your order. Also, all international shipments require a phone number so UPS can contact you once the order reaches your country in order to obtain payment for any import taxes/customs fees.
12.Q: Can I special order products that you do not have on your site?
A: If an item is available through the manufacturer, we can usually order it for you. Please contact us at 1-800-394-4653 to check availability and place any special orders.
13.Q: Will I receive a receipt with my purchase?
A: When you place an order through the website, you will be sent a detailed email confirmation of your order. Also, the physical receipt will be included inside your shipment.
14.Q: How can I order if I do not speak English?
A: You can always place an order through our website. Unfortunately, our phone representatives only speak English, but in most cases, emails or online chats can be translated into your native language.
15.Q: What could cause a delay to my order?
A: Almost all orders will be shipped out within 2 business days. However, there are several items on our website showing that they are drop-shipped to you directly from the manufacturer. The normal delivery times for these items are shown within the product order box during selection.
1.Q: I lost my Gift Card, what do I do now?
A: Feel free to call customer service at 1-800-394-4653, and we can get you the code that you will need to redeem the Gift Card, or send you a replacement gift card.
2.Q: How do I subscribe or unsubscribe from email promotions?
A: To subscribe, visit any page at www.GolfShopee.com. Towards the bottom right of the page there is a section to sign up for our email promotions. To unsubscribe, click the unsubscribe link in one of the emails you receive.
3.Q: How do I write a product review?
A: Simply find the product that you purchased on our website. Underneath the picture of the item, find the tab labeled “Reviews”. Click on that tab and it will prompt you to write and submit a review.
4.Q: When will my product review appear?
A: Product reviews usually appear within 7-10 days of submission.
5.Q: How do I delete or change my product review?
A: Product reviews cannot be deleted or updated once submitted.
6.Q: Do you repair, or refurbish products?
A: All items will be covered either by our own, or manufacturer warranty. If your product becomes defective within the first 30 days after it is received, we will send you a replacement and retrieve the product at no cost to you. After the 30 day period, it becomes subject to the manufacturer warranty (2 years on most products). Only damage that occurs under normal use is covered by warranty. For clubs, some dents or shafts broken in places that would not occur during normal play may not be covered by warranty. For warranty repair, simply send these items back to us and explain the defect. Make sure there is a note inside the box with the order name and/or item number. Often times it is helpful to contact customer service so we can walk you through the process. Sometimes clubs that are outside of the warranty period can still be repaired/re-shafted for a cost. Some items can be refurbished by the manufacturers, but you would need to call us first to check manufacturer availability for this service.
A: Unfortunately, we do not offer gift-wrapping at this time.
8.Q: What are your business hours of operation?
A: Our customer service department is open Monday-Friday 7am-5pm PDT, and Saturday/Sunday 8am-4pm PDT.
9.Q: Do you have live chat support?
A: Yes, we offer live chat support during business hours. Our live chat slide-in is located in the bottom left corner of our site.